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FREQUENTLY ASKED QUESTIONS

You Asked, We Answered

PAYMENT OPTIONS

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You can pay for Products using a debit card or credit card, or via PayPal. 

POSTAGE & SHIPPING

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All methods are tracked/signed for, and you will receive email notifications and delivery updates to the contact details you provide.

UK Standard Shipping (Royal Mail): £3.95 (3-5 working days)

Tracked 24 hours (Royal Mail): £5.46 (Usually delivered next working day)

 

Orders placed before 1:00 pm will be shipped the on the same day.

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We also offer free local delivery, within 4 miles of Biggleswade, please select local delivery at check out.

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We offer free delivery on orders over £40. 

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Our delivery times are based on working days Monday to Friday (excluding Bank Holidays) and are not guaranteed. This time does not include picking and processing lead time which can be up to 1 working day.


Please note: orders placed during busy seasonal periods may be subject to a longer processing and delivery time.

ANIMAL TESTING

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We never test on animals and we only work with suppliers that we are confident do not test on animals. Therefore you can be confident that all of our products are cruelty free.

VEGAN FRIENDLY / ETHICAL BEAUTY

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All of our wax melts are vegan friendly and most of our beauty products are vegan friendly too.  We have provided notification on the product description of those items which are not suitable for vegans.

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We have conducted extensive research into sourcing ethical ingredients for all of our products. Where we have had to use Palm oil, we have ensured that it comes from a sustainable source. All of our suppliers are UK based, therefore ensuring that all ingredients are compliant to all relevant regulations and that we are confident of them having a verified sustainable source.

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We are also keen to try and use as many local ingredients and suppliers as possible. We absolutely welcome approaches from local firms who can help us continue to reduce our carbon footprint. If you have a great product/ ingredient we might be interested in using, please get in touch!

GLITTER

 

We love a bit of sparkle at Maven & Wild and we have a sprinkle of glitter in a lot of our products. However, as we are equally passionate about caring for the environment, we only use biodegradable cosmetic glitter in all of our products. Our Bio Glitter is 100% plastic free, certified biodegradable and verified microplastic free.

PACKAGING

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We have spent many hours sourcing eco friendly packaging for our products. We have striven to find suppliers that provide not only fully recyclable packaging but where possible packaging that has been created from recycled materials. We are aware that we can still make improvements and we are continually striving to reduce our use of single use plastics in not only our packaging but in our manufacturing process too.

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Our Wax Melt clam shell packaging is made in the UK from PET plastic. Not only is this packaging fully recyclable, it is also made from 88% recycled plastic. We also use Glassine bags for our wax melt shapes, our supplier uses paper sourced from 100% sustainably managed forests. Glassine is renewable, fully recyclable and biodegradable.

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Our shrink wrap is made from Biolefin, which is a Biodegradable (Oxo-Biodegradable) plastic shrink wrap that quickly biodegrades into food for bacteria and other micro-organisms with 1-3 years. We are one of only a handful of companies in the UK that uses Biolefin. However, we would still encourage recycling the wrap as this stops unnecessary landfill.

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We try to use Kraft packaging or glass whenever it is suitable for the product and where we have no option but to use plastics, we only use recyclable plastics.

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In our parcel packaging, we use Biodegradable starch packing peanuts. They are 100% biodegradable and will fully dissolve in water.

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Finally, we are always striving to improve upon the sustainability of our packaging and welcome any ideas or suggestions that could help us to do so. 

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